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... Operations. The role manages the operational standards for Incident, Request, Problem, Change, Knowledge, Service ... will: Define, maintain and communicate practical standards for Incident, Request, Problem, Change, Knowledge, Service Level ... Govern service provider Service Desk and Major Incident performance while recognizing DHU's accountability for ...

Company: DHU Healthcare (5 days ago)

... strong hands-on NetBrain expertise to accelerate the automation of network incident diagnostics, evidence collection, and operational workflows within a regulated financial ... ) Strong analytical and stakeholder-management skills, with experience working within incident, problem, and change-management processes in a controlled production environment ...

Company: Hamilton Barnes Job type: contract (5 days ago)

... and automation that underpin threat monitoring, detection and incident response across my client's internal and managed ... escalation point for complex and high-severity security incidents, the technical design authority for detection and ... authority to take immediate containment action during live incidents. Key Responsibilities Lead the end-to-end ...

Company: Xact Placements Limited Job type: permanent (3 days ago)

... the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, ... 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional ... reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning ...

Company: TXP Job type: contract (6 days ago)

... the person colleagues turn to when an incident needs deeper diagnosis. Alongside remote troubleshooting and ... results to determine your next steps. * Own incidents from initial investigation through to resolution, verification and ... by phone, ticket and email, including during incidents affecting live operations. * Improve knowledge base articles ...

Company: Willow Communications Job type: permanent (6 days ago)

... also audio with supporting CCTV * Types of incidents handled can include medical emergencies, armed robberies, ... happening and act accordingly * Responding promptly to incidents and take appropriate action * Where necessary ... services * Speaking directly over audio system during incidents where applicable * Maintain accurate records and write ...

Company: East Lancashire Services Job type: permanent (2 days ago)

... , supporting teams where needed. · Act as Incident Manager when required. · Ensure all commercial areas ... trained and operating to required standards. Incident Management · Participate in the Incident Manager (IM) rota. · ... protect guests, colleagues and the operation. · Ensure incidents are appropriately recorded, reviewed and learned from. ...

Job type: permanent (2 days ago)

... teams or third-party suppliers. Support major incidents and service outages by gathering impact information ... accurate records across relevant systems and identify recurring incidents to improve services. Assist with device lifecycle ... Tools and Systems Used: Halo ITSM for managing incidents and service requests. Microsoft Configuration Manager (SCCM) ...

Company: Adecco Job type: temporary (1 day ago)

... practices (SLOs, error budgets, runbooks) and leads production incident response and post-incident review Builds and operates observability across the team's ... cloud-native operations Proven experience running production services: observability, on-call, incident response, and reliability engineering Understanding of production security and change ...

Company: Next Frontier Capital (4 days ago)

... H&S updates. /n - Monitor Accidents, Incidents and Near Misses, and undertaking the reporting of ... RIDDOR reportable incidents. Investigation of RIDDOR reportable incidents and supporting sites with non-RIDDOR ... /n Experience /n /n - Experience in carrying out incident investigation. /n - Practical experience of Health & Safety ...

Company: Elysium Healthcare (1 day ago)

... by monitoring the technology estate, investigating and responding to security incidents, proactively hunting for threats, and continually improving security detections, ... required. QualificationsEssential skills and experience Practical experience in a SOC, incident response, security monitoring, detection engineering or a closely related technical ...

Company: PA Consulting (6 days ago)

... recognized cybersecurity and risk-management frameworksExperience supporting significant incidents, investigations or crisis managementExperience managing outsourced cybersecurity services ... cybersecurity services, controls and operational activitiesManage demand across incidents, investigations, service requests, security reviews and improvement ...

Company: Wood Group (5 days ago)

... products.•    Detect, respond and resolve complex security incidents, problems and changes within the operational environment.•     ... Provide 3rd line support, responsible for the high priority incident while resolving within the agreed SLA.•    Be ... NetScout.•    Excellent experience of managing multiple incidents as a lead, making the right decision ...

Company: BT Group (5 days ago)

... data and support informed decision-making.Incident Response Coordination: Ensure coordinated and proportionate ... See, Check and Notify)Behavioural DetectionCrisis & Incident ManagementLead tabletop and live exercises to test readiness ... manager and /or  via your divisional incident reporting systemInformation SecurityEnsure compliance with Mitie's ...

Company: MITIE Group (4 days ago)

... the TDD cycle. Supporting production systems, resolving incidents, and performing root cause analysis. Sharing ... with experience of supporting production systems, resolving incidents, and performing root cause analysis. A collaborative ... the TDD cycle.Supporting production systems, resolving incidents, and performing root cause analysis.Sharing ...

Company: Tesco (4 days ago)

... DevOps mindset, with good experience of supporting production systems, resolving incidents, and performing root cause analysis. Experience leading technical initiatives and ... DevOps mindset, with good experience of supporting production systems, resolving incidents, and performing root cause analysis.Experience leading technical initiatives and ...

Company: Tesco (4 days ago)

... performance review of supply chain partners where required.Incident Management & ReportingInvestigate incidents, non-conformances and environmental events.Produce detailed reports ... for improvement.Support or lead incident investigations, identifying root causes and preventative actions.Manage incident reporting and close-out activities ...

Company: Galliford Try (3 days ago)

... across your team, delivering measurable improvements in availability, performance, and incident response.Connecting engineering and operations: Partner with Platform and LiveOps ... grounded in hands-on experience.Solid background in observability tooling and incident management practices, including monitoring, tracing, and alerting. You've used ...

Company: Civica (3 days ago)

... resolution activities across multiple technical teams. Review ticket backlogs, ageing incidents and outstanding actions. Follow up with engineers, suppliers and ... health, service performance, risks, trends and backlog status. Identify recurring incidents and drive service improvement initiatives. Maintain support procedures, knowledge articles ...

Company: Vbeyond Careers (6 days ago)

... managerial or architectural position. You'll own complex incidents end-to-end, drive detection engineering and automation ... SOC. Duties of the Role Own complex security incidents end-to-end - from alert validation through ... for Proven, personal ownership of complex security incidents from triage through to closure Hands-on experience writing ...

Company: Xact Placements Limited Careers (6 days ago)