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... customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather ... service standards across the department. * Take ownership of complex and escalated customer complaints through to resolution. * Support, coach and develop team ...

Company: Unico Recruitment London Job type: permanent (1 day ago)

... , pastoral care, or behavior mentoring, and you excel at de-escalation, conflict resolution, and classroom control, you are exactly who we ... behavior proactively with an authoritative, calm, and positive presence. De-escalation & Engagement: Utilize positive behavior strategies to diffuse challenging situations ...

Company: Academics Job type: permanent (1 day ago)

... and ensuring successful delivery Providing guidance on technical risks and escalating issues where required Supporting estimating, bidding, and early project consultation ... Conducting quality checks and driving continuous improvement Acting as technical escalation point for the team Team Management & Development: Leading and ...

Company: Recruit Engineering Job type: permanent (1 day ago)

... ) Monitor order progress and proactively identify and resolve issues before escalation Escalate complex queries where required, ensuring timely resolution Ensure high levels ...

Company: Pertemps Gloucester Job type: permanent (1 day ago)

... values received from assigned suppliers are accurate, resolving anomalies and escalating repeated errors. Developing strong relationships with supplier resources and internal ... that are our passport to do business. Identifying and appropriately escalating if you identify any breaches Responsibilities: Supporting Supplier Managers and ...

Company: Connells Job type: permanent (1 day ago)

... customers as required. Dealing with enquiries, answering queries, calls and escalating to relevant departments. Deal with a high volume of calls ... adhere to strict policies regarding confidentiality and compliance. Identify and escalate any issues to a relevant supervisor. Ensuring all information is ...

Company: Pertemps Basingstoke Job type: permanent (1 day ago)

... and AWS * Investigating identity-based threats – suspicious sign-ins, privilege escalation, that kind of thing * Supporting endpoint security (EDR, AV, patching ... ) * Acting as an escalation point for complex or high-risk incidents * Supporting ISO 27001 ...

Company: Xact Placements Ltd Job type: permanent (1 day ago)

... who is familiar dealing with more complex Billing queries and escalations. As a Senior Billing Coordinator your duties will include: * Support ... the Billing Coordinators with escalations or complex bills * Calculation of proposed billing amounts * Draft and ...

Company: Gibson Hollyhomes Job type: permanent (1 day ago)

... , Innovation and Employee Opportunity? We are currently seeking an experienced escalator call out and repair engineer to join our Transport for ... London team, covering our London Underground escalator portfolio. Your priority is to ensure the safety of passengers ...

Company: Otis (13 hours ago)

... provide senior technical support across the organisation, act as an escalation point for complex issues, contribute to IT projects and provide ... occasional 3rd line support across the organisation. Act as an escalation point for complex technical issues and major incidents. Support business ...

Company: Colets Health and Fitness Job type: contract (5 hours ago)

... . You will also be monitoring activity, spotting anything that needs escalating, looking at what is working and helping shape what could ... comments, messages and mentions, flagging anything that needs attention and escalating risks, enquiries or issues through the right channels. You will ...

Company: Smile Digital Job type: permanent (6 days ago)

... regular updates and managing expectations. Resolve client queries efficiently and escalate issues where appropriate. Maintain Environ Property Services' reputation for delivering ... throughout the day and ensure engineers update job statuses promptly. Escalate urgent operational issues where necessary. Support continuous improvements to operational ...

Company: Environ Property Services Ltd Job type: permanent (6 days ago)

... governance, reporting and decision papers; maintain delivery confidence and effective escalation Own the commercial position (procurement strategy, change control, risk/claims ... and governance reporting Able to manage senior external stakeholders without escalating every issue upwards Comfortable with ambiguity and change, bringing structure ...

Company: Gi Group Job type: temporary (6 days ago)

... activity within your portfolio, ensuring work is progressed efficiently and escalated where appropriate to maintain service standards. Produce accurate and professional ... Problem solving mindset with the ability to identify risks and escalate issues where appropriate Ability to work effectively within a team ...

Company: Gallagher (6 days ago)

... . Maintain current Buyers Guides and Category Dashboards. Serve as primary escalation point for Category Management enquiries. Strategic Planning & Alignment: ... making, strong negotiation capability, and innovation development. * Serve as primary escalation point for Category Management matters. * Operate within matrix reporting structure ...

Company: JLL Job type: permanent (5 days ago)

... the customer Managing first line complaints and knowing when to escalate Promote safety and environmental policies, ensuring procedures are understood and ... culture Use training and resources provided to recognise and de-escalate challenging scenarios Ensuring customer vulnerability and ability to pay are ...

Company: British Gas Job type: permanent (5 days ago)

... inbox management, including triaging enquiries, responding to correspondence, and escalating urgent matters appropriately. Draft responses and commission actions from senior ... Members. Monitor emerging policy issues and ensure key matters are escalated appropriately. Support communications activities in collaboration with communications and ...

Company: Pertemps London Job type: temporary (4 days ago)

... and technical stakeholders by safely installing a portfolio of elevator / escalator units. On a typical day you will: Install new elevators ... every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion ...

Company: Otis Job type: permanent (4 days ago)

... brand standards from day one Help identify risks early and escalate issues appropriately Ensure mobilisation activity aligns with One Retail standards ... brand standards from day one Help identify risks early and escalate issues appropriately Ensure mobilisation activity aligns with One Retail standards ...

Company: Compass UK & Ireland Job type: contract (4 days ago)

... technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out various ... every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion ...

Company: Otis Job type: permanent (4 days ago)