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... of Support Engineers on an ongoing basis. Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales and Marketing ensuring delivery of ... strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR). Continuously refine processes to optimize efficiency, elevating customer support ...

Company: Sigma Computing (4 days ago)

... overall project including creating plans, managing customer issues through to resolution, ensuring burn rates are monitored, days are aligned to the rollout plan ... solution through to successful resolution. Strong communication, organisational and administrative skills. Possessing commercial awareness. What are we all about? The Access Group is one of ...

Company: The Access Group (4 days ago)

... features. Direct message the job poster from Areti Group | B Corp Co-Founder of Areti Group – Climate positive tech recruitment Job Title: 2nd Line ... diagnostics on hardware, software, and network-related problems, aiming for efficient problem resolution. Maintain detailed records of incidents, solutions, and best practices for future reference ...

Company: Areti Group | B Corp™ (3 days ago)

... Involve Change Management Expert as needed. Issue Resolution: Identify and formalise any key issues and risks. Drive resolution and raise key decisions to the appropriate governance ... — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 ...

Company: AXA Group (1 day ago)

... /Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable. Liaise with all other Departments to ... reports and distribute to relevant personnel. Promote and act in accordance with all Group values, systems, policies and procedures. Carry out other appropriate ad ...

Company: Barratt Redrow (6 days ago)

... environments Provide workshops and consultancy services in remote or in person format with groups from 1-8 people Work with Customers to support User Acceptance ... Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams Liaise with the ...

Company: Civica (5 days ago)

... third parties for hardware replacements and customer application escalations, ensuring timely resolutions. Maintain comprehensive and real-time documentation for all service tickets, from initial ... Active Directory Office 365 Administration Microsoft Intune Microsoft Teams Group Policy Basic Network and Hardware issue diagnostics Anti-Virus and other ...

Company: Lima Networks Ltd (5 days ago)

... PowerBI testing Test execution, raising informative defects and managing them through to resolution Timely, informative and accurate updates / reporting, including escalation to achieve the best results ... Management Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK's leading fund management companies working wit ...

Company: Royal London Mutual Insurance Society (4 days ago)

... deployment activities – particularly across data migration, data cleansing, defect resolution, testing and change management. Ability to explain complex data concepts and ... influence others to achieve objectives Ability to lead negotiations across a sophisticated group, to a target outcome. Consistent record of delivery and ability to effectively ...

Company: AstraZeneca GmbH (3 days ago)

... and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events ... impact of issues within the AWS and Amazon infrastructure. You will direct the resolution of high visibility incidents by leading conference calls and teams across ...

Company: Amazon (1 day ago)

... interim position Join the Customer Experience Directorate within a leading Housing Group as we undergo a major transformation to enhance our services, systems and culture ... period. This role is critical in managing the customer journey from handover to resolution, working closely with internal teams and external contractors to ensure standards are met ...

Company: 4Recruitment Services (8 hours ago)

... request ticket logging and progress to resolution, issue investigation, and first-time fix resolution for unlocks and advice and guidance. This ... Sheffield office. Roles & Responsibilities: Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales ...

Company: Senitor Associates (8 hours ago)

... Clinical Specialist We have a number of exciting opportunities available in our Crisis Resolution and Home Treatment Team in the vibrant and diverse inner London borough of Islington ... and/or substance misuse. Awareness of research. Knowledge of care planning, group work, equal opportunity, and diversity. Disclosure and Barring Service Check This ...

Company: NHS (8 hours ago)

... the Octopus Group. About the Role We are looking for individuals with a background in counselling, coaching, mediation, divorce law, negotiation or conflict resolution to mediate and establish ... in counselling, coaching, mediation, divorce law, negotiation or conflict resolution, Ability to inspire confidence, mediate and lead the divorce process, ...

Company: Story Terrace Inc. (6 days ago)

... manager is responsible for monitoring user issue resolution regardless if resolved locally or by another group, will escalate as necessary, and will monitor status to ... up to date and accurate disaster recovery plans. Ensures timely issues resolution and effective communication among all stakeholders. FINANCE ESSENTIAL FUNCTIONS Assists in the ...

Company: The Methodist Hospital (6 days ago)

... Management System in accordance with Policies & Procedures across all trade groups ensuring that all response, resolution, and completion times are adhered to. Assist with the updating of ... with current regulations. Mechanical lead Supervisor on fault finding, repairing and resolution to complex faults on all types of plant & equipment. Carrying out ...

Company: Serco (6 days ago)

... SLAs. Identify and manage recurring incidents, ensuring structured problem group resolution in line with ITIL best practices. Perform database changes and maintain system ... , and system configurations. Create knowledgebase articles for common problem resolution. Follow company standards and procedures. Required Knowledge & Experience: Proficiency ...

Company: ExamWorks UK Careers (6 days ago)

... measured and reported at the relevant levels. Effectively communicate, manage and support the resolution of risks, issues and impediments for your programme/s at pace to ... affordability, value and purpose. With an Agile mindset, ensure all Vehicle, Group and Squad activities and events are consistently scoped, co-ordinated and delivered in line ...

Company: Contechs Consulting Ltd (5 days ago)

... and supporting escalations. Nurture excellent cross supplier, departmental, company and group relationships to ensure effective delivery. Mitigate delivery risk and undertake ... about using insights to act and do things differently. Confident in issue resolution. Broad developer experience, enabling alternative configurations across Financial Services ...

Company: AXA Group (4 days ago)

... measured and reported at the relevant levels. Effectively communicate, manage and support the resolution of risks, issues and impediments for your programme/s at pace to ... affordability, value and purpose with an Agile mindset. Ensure all Vehicle, Group and Squad activities and events are consistently scoped, co-ordinated and delivered in-line ...

Company: Caresoft Global Limited (4 days ago)