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... complaints, Members' Enquiries, and information requests handling and monitoring service for The Barnet Group, ensuring that all complaints, enquiries, and requests ... procedures across The Barnet Group, and in liaising with the Housing Ombudsman Service and Local Government and Social Care Ombudsman. Manage customer expectations to ensure that mutual ...

Company: Tate Job type: temporary (5 days ago)

... of the sector environment, including relationships with regulatory bodies like the Housing Ombudsman. Significant experience in managing a customer services function related to complaints, driving customer satisfaction, and effectively managing ...

Company: Reed Property & Construction Job type: contract (6 days ago)

... engaging with customers, and support resident-led scrutiny groups to review services and provide feedback. Clarion is currently undergoing a major transformation ... of a customer-centric industry (preferably social housing), including relationships with external regulatory and ombudsman bodies, then please review the full role profile before applying ...

Company: Clarion Housing Group Limited Job type: permanent (5 days ago)

... expanding organisation. The Organisational Development Business Partner sits within the People Function of the Housing Ombudsman Service and is responsible for delivering an effective people strategy that aligns with the organisational ...

Company: Housing Ombudsman Service (1 week ago)

... to detail and be responsible for the preparation of evidence submissions for Housing Ombudsman Service’ investigations, working to identify and mitigate risks of negative ... around complaint handling. * Have experience of preparing submissions for Housing Ombudsman Service investigation, including working with colleagues to identify and prepare ...

Company: Stonewater Job type: contract (2 weeks ago)

... dedicated focus on these areas to ensure that the best service we can provide to the Housing Ombudsman and our residents is delivered.    DUTIES AND RESPONSIBILITIES INCLUDE ... for determinations received information by the Housing Ombudsman Manage all contacts received from the Housing Ombudsman service including queries and questions they ...

Company: 4Recruitment Services Job type: contract (2 weeks ago)

... requests are compliant and on time by preparing case files where cases escalate to the Housing Ombudsman Service, and tracking and managing actions. Coach and support the team, ensuring stage one complaint ...

Company: Liquid Recruitment Solutions (2 weeks ago)

... services to our customers. We’re now seeking a Customer Satisfaction Officer to be responsible for the management, coordination, and delivery of informal and formal complaints, in line with company policy and Housing Ombudsman ... and vulnerabilities, and that they are aligned with Housing Ombudsman guidance, GCH cultural approach and expected ...

Company: GLOUCESTER CITY HOMES Job type: permanent (2 weeks ago)

... seeking Disrepair Surveyor for a North West London public sector housing organisation. £325 per day LTD (Inside IR35). Flexible working with site ... CLLR complaints - Ombudsman Cases Experience * MRICS, MCIOB or Expert Witness qualified. Ideally. * Extensive experience in delivering complex/disrepair service for social housing. * Detailed Knowledge ...

Company: MMP Consultancy Job type: temporary (2 weeks ago)