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... variety of people including customers, senior management, insurers and the Financial Ombudsman Service. Ensure compliance with company and regulatory requirements. Responsible for the accuracy of ... telephone line promptly and courteously. Achieve departmental and company service standards (SLAs). Report any potentially serious complaints swiftly. ...

Company: Pacificagroup (2 days ago)

... in the financial services and payments sector include: Independent report for a leading high street bank being investigated by the Financial Ombudsman for potential ... economic regulator. Expertise gained in the financial services and/or payments sectors. Strong understanding of the financial services and/or payments regulatory environment. Previous ...

Company: Grant Thornton UK (5 days ago)

... h policyholders, brokers, underwriters, and capacity providers, and drive excellent customer service. Actively work with a panel of response vendors during claims ... knowledge of legal and regulatory requirements specific to Lloyd’s, MGAs, and the Financial Ombudsman. An interest in pursuing a career in insurance and developing associated skills ...

Company: CFC Underwriting (3 days ago)

... play a key role in managing relationships, monitoring financials, ensuring compliance, and supporting service improvements - directly contributing to the council's commitment to excellent ... of statutory data to the Regulator of Social Housing and the Housing Ombudsman Service. Support mobilisation of newly acquired stock and ensure effective handovers ...

Company: Carrington West (2 days ago)

... Regulatory Responsibilities: Lead interactions with key regulatory stakeholders (i.e. Financial Services & Pensions Ombudsman) and in relevant cross border life insurance industry forums. Remain ... Ideally from a mid/top tier firm or an in-house role within financial services. Sound European cross border insurance experience or life assurance product ...

Company: Brightwater (4 days ago)

... from the Local Government and Social Care Ombudsman, when required play a vital role in driving continuous improvement of SEND services through operational leadership and strategic ... education the ability to inspire, empower and develop a high-performing team strong financial, risk and performance management capabilities. You can view a full list ...

Company: Suffolk Jobs Direct Careers (11 hours ago)

... so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident ... life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there! LinkedIn: Financial Ombudsman Service Our careers page: financial-ombudsman.org ...

Company: Financial Ombudsman Service (1 week ago)

... so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident ... life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there! LinkedIn: Financial Ombudsman Service Our careers page: financial-ombudsman.org ...

Company: Financial Ombudsman Service (1 week ago)

... receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases. Investigate the details of ... not limited to: Brokers, Vehicle Dealerships, Independent Vehicle Assessor teams, Financial Ombudsman Service. Review results of investigations and put together a final ...

(1 week ago)

... , and benefit rectification projects, member disputes, including IDRP complaints, cases before the Pensions Ombudsman and Financial Ombudsman Service, data protection and cybersecurity concerns, regulatory matters and disputes and providing advice to FCA ...

Company: Chadwick Nott (1 week ago)

... of developing and retaining talent. Fully leverage all internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer ... is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of ...

Company: Capital One (1 week ago)

... play a crucial role in ensuring compliance with relevant consumer and financial laws, including FCA OR FOS regulations, and managing consumer legal ... FCA regulations. Coordinate responses to complaints and disputes, particularly in relation to the Financial Ombudsman Service (FOS). Offer legal insights and proactive solutions to customer queries, ...

Company: HR GO Recruitment Job type: permanent (1 week ago)

... with our Outsourced Administrators. Liaises with regulatory bodies such as the Financial Ombudsman Service. Takes ownership for their own learning and development in both technical (e. ... technical (self-insight and relationship management) skills of Pension Services Team. Ensure our outsourced administration partners are understanding and working wit ...

Company: Pension Insurance Corporation plc (1 week ago)

... Centre or Banking is preferred and ideally experience gained within the Financial Services or Legal and Banking Sectors, however we will consider candidates from ... targets including productivity and quality Handle complaints filed with the Financial Ombudsman Adhere to service level agreements both internal and external Deliver outstanding levels ...

Company: CEL Solicitors (1 week ago)

... the company’s key contacts for the various ombudsman services (including FOS, CIFO, Pension Ombudsman, Legal Ombudsman). Assists in the development of Aptean Respond and ... Experience Demonstrates a solid understanding of the investment management and financial advice processes. Demonstrable experience in the administration of client complaint ...

Company: Rathbone Brothers (1 week ago)

... result in the complainant making a financial claim. Consult with and supply information to the Parliamentary and Health Service Ombudsman (PHSO) when required. Person ... with the ability to enthuse, motivate, and involve individuals and teams. Service redesign and evaluation. We are happy to discuss flexible working opportunities ...

Company: Airedale NHS Foundation Trust (1 week ago)

... Compliance in dealing with any complaints that escalate to either the SRA or Legal Ombudsman and acting as Liaison Officer for any SRA inspection visits to the firm. Providing ... Ombudsman scheme. Awareness and understanding of Money Laundering legislation, Data Protection legislation, Criminal Finances Act 2017, Bribery Act 2010, Financial Services ...

Company: DMH Stallard LLP (2 weeks ago)

... security is highly beneficial, or equivalent experience. Why Financial Ombudsman Service? We are a values-led organisation. Our values define our ... all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This ...

Company: Financial Ombudsman (3 weeks ago)

... payments. Handle appeals on claim terminations, including referrals to the Financial Services and Pensions Ombudsman (FSPO) where necessary. Lead and participate in process improvement projects ... stakeholder management skills, with experience engaging with brokers, clients, service providers, and reinsurers. Ability to multi-task and manage workloads ...

Company: Abrivia (3 weeks ago)

... compliance with FCA regulations and engaging with key stakeholders such as the Financial Ombudsman Service and PI brokers. Overseeing investigations, maintaining governance standards, and providing Management ... You: Experience in handling or remediation of complaints in advice within financial planning (DipPFS Level 4 Qualified). Strong knowledge of ...

Company: Mason Blake (1 month ago)